When it concerns airline companies, we spend a lot of our time harping on the fact that they’re billing a lot more for fewer amenities, running late or canceling flights, and also doing not have in customer care.
Yet there’s an additional problem that must be leading of mind: safety. Which airlines are best at delivering guests to their location without placing them at risk?
To answer that question, AirlineRatings.com performs an annual testimonial to establish the safest airlines in the world. The 98-year-old Australian-based company takes a look at the world’s 405 airline companies making use of 12 different criteria, including audits by the International Air Transportation Organization Operation Safety And Security Audit and the International Civil Aeronautics Company.
Right here, we share their list of the 20 major airlines and also 10 inexpensive airlines that obtain excellent ratings for security. And then, because of things like customer service, amenities as well as integrity issues too, we’ve rated these safety-first airline companies from worst to best based on customer evaluations.
The airline companies at the top of this list assure the best of whatever: premium amenities, first-rate solution and also, essential of all, a safe ride.
20. American Airlines
Safety rating: 7/7
Number of serious crashes since 1970*: 14
Worst crash: 271 killed in the crash of 1979
Major crashes are specified as those in which there was at the very least one airline company traveler death where the airplane flight had a direct or indirect duty, and where a minimum of one of the dead guests was not a stowaway, hijacker or saboteur.
American Airlines: What Customers Think
Passenger rating: 2.2/ 10.
Passengers enjoy Top-notch frequent-flier programs and ongoing initiatives to improve.
Experience excellent review: “Its constant flyer program is miles ahead of the other UNITED STATE service providers. The website, as well as applications, are wonderful. New hires are more enthusiastic and customer friendly. New aircraft behave. I have had the periodic bad experience– usually due to weather. Yet, on the whole, my opinion is largely favorable.” (Michael).
Travelers dislike Poor client service; regular hold-ups and terminations.
Experience poor review: “Prevent American Airlines whatsoever cost.” (Winifred).
19. United Airlines
Safety Rating: 7/7
Number of serious crashes since 1970: 11
Worst crash: 111 killed in the crash of 1989
United Airlines: What Customers Think
Traveler ranking: 2.8/ 10.
Customers enjoy Generally great reliability as well as food.
Taste great evaluation: “The food was excellent, offering you a lot of excellent sampling things for a fairly low cost.” (Dmitri).
Clients dislike: Below average sanitation, convenience and also service.
Experience negative evaluation: “I can not reveal how much of dissatisfaction as well as nuisance came with picking this airline to travel, from rude personnel to terrible customer care right to the dirty cabin as well as a hungover team. This was without a doubt the worst airline company I have actually ever before experienced in around 40 flights I have actually taken in my life.” (Mike).
18. British Airways
Safety rating: 7/7
Number of serious crashes since 1970: 3
Worst crash: 113 killed in the crash of 1976
British Airlines: What Customers Think
Guest rating: 3.4/ 10.
Consumers enjoy Decent integrity and timeliness.
Sample good testimonial: “When contrasted to economic climate on other European service providers, it was [over] standard.” (Rudi).
Consumers dislike Poor customer service and obsolete planes.
Test bad testimonial: “Non-existent customer care.” (Lambert).
17. Swiss International Air Lines
Safety rating: 7/7
Number of serious crashes since 1970: 5*
Worst crash: 229 killed in the crash of 1998*
*When the airline was Swissair before it became Swiss International Air Lines in 2002
Swiss International Air Lines: What Customers Think
Passenger score: 4/10
Customers enjoy: Swiss chocolate as part of the foodservice; good rates
Taste excellent testimonial: “No subcontracting to affordable airline companies, with affordable terminals: Pricing is reasonable.” (Antoine).
Clients dislike Poor customer care.
Taste poor review: “1. The worst customer service. 2. In my experience, the trips were constantly delayed by at least an hour, where a minimum of 20 minutes postponed was inside the cabin. 3. The food was so inadequate. 4. For the long run flight, the enjoyment likewise poor. 5. My luggage was scratched when I got it back. Actually bad handling. 6. Overpriced for their bad solution. Tips: avoid this airline company.” (Yoshinta).
16. Scandinavian Airline System (SAS)
Safety rating: 7/7
Number of serious crashes since 1970: 2
Worst crash: 152 killed in the crash of 2008
SAS: What Customers Think
Guest score: 4.2/ 10.
Guests like Friendly, courteous personnel and excellent dishes.
Sample great evaluation: “Classic laid-back as well as the classy inflight solution, offered by attentive as well as pleasant staff.” (Claes).
Travelers dislikes: Limited rooms and also awkward seats.
Test poor review: “I will certainly not make the error of flying them again and recommend the same to all various other prospective vacationers. It is of terrific dissatisfaction, sorry to say.” (Peter).
15. Austrian Airlines
Safety rating: 7/7
Number of serious crashes since 1970:
Worst crash: 31 killed in the crash of 1960
Austrian Airlines: What Customers Think
Traveler rating: 4.2/ 10.
Guests love: Bargain as well as the pleasant crew.
Taste great evaluation: “Attentive staff, good service, comfy seats.” (Jiri).
Guests dislike: Awful baggage-handling service as well as low-grade amenities.
Taste negative evaluation: “I can not, in all honesty, recommend Austrian Air in any form or kind.” (Russell).
14. Finnair
Safety rating: 7/7
Number of serious crashes since 1970:
Worst crash: No crashes
Finnair: What Customers Think
Traveler score: 4.4/ 10.
Guests like: Decent rates and friendly solutions.
Test excellent evaluation: “The attendants were fantastic and also friendly. The takeoff, touchdown, as well as the trip itself, went efficiently as well as good, too. This trip was BEST!” (Annica).
Guests dislike: Cramped seats and also low-grade features.
Test poor testimonial: “Dirty, exhausted, tilted seats and also bad food.” (Russell).
13. Lufthansa
Safety rating: 7/7
Number of serious crashes since 1970: 4
Worst crash: 120 killed in the crash of 2015
Lufthansa: What Customers Think
Traveler ranking: 4.8/ 10.
Guests like: High-grade facilities.
Test great review: “Overall the 12-hour flight was exceptional.” (Christopher).
Guests dislike: Poorly handled disputes and also an absence of telephone client service.
Experience negative testimonial: “Lufthansa has really dropped hill particularly for customer care. Don’t bother telephoning their contact center or e-mailing for assistance. Comments capability appears to be completely down on the internet site. I obtained a great deal of basic scripted responses however no assistance. Very dissatisfied!” (round world).
12. Hawaiian Airlines
Safety rating: 7/7
Number of serious crashes since 1970:
Worst crash: No crashes
Hawaiian Airlines: What Customers Think
Guest ranking: 4.8/ 10.
Guests like: Free on-board amusement.
Sample excellent testimonial: “It was an excellent experience in general; enjoyable cabin crew, good enjoyment selections, acceptable food. I would absolutely choose them once more.” (Nika).
Guests dislike: Bad attitudes from the flight staff.
Taste bad evaluation: “I always pictured this airline would be just one of those airlines where you walk away informing every person about the attractive team aboard, not just how rude they were.” (Geoff).
11. KLM
Safety rating: 7/7
Number of serious crashes since 1970: 3
Worst crash: 248 KLM passengers and 337 Pan Am passengers killed in a collision in 1977
KLM: What Customers Think
Passenger score: 5/10
Travelers like: Service Course Comforts
Sample great review: “Outstanding, friendly solution on the very best aircraft.” (David).
Travelers dislike: Rude staff for economic situation guests.
Taste negative evaluation: “When an airline has numerous claims that after 46 days, your claim hasn’t been begun, you need to ask yourself ‘Is KLM the ideal airline company to fly with?'” (Paul).
10. Emirates
Safety rating: 7/7
Number of serious crashes since 1970:
Worst crash: 300 safes after the crash of 2016
Emirates: What Customers Think
Traveler score: 5.3/ 10.
Travelers like: High-grade amenities as well as service all over.
Sample excellent evaluation: “Finest airline ever with the friendliest cabin crew.” (Shivika).
Guests dislike: Poor-quality food and lack of alternatives.
Test negative review: “The last 2 flights out of Sydney the food was terrible could not eat I wish this is not most likely to hold true again will certainly have to try another thing never utilize to be a problem.” (Ronald).
9. Virgin Atlantic
Safety rating: 7/7
Number of serious crashes since 1970:
Worst crash: No crashes
Virgin Atlantic: What Customers Think
Traveler ranking: 5.3/ 10.
Travelers like: Fun and caring staff.
Experience good evaluation: “I actually can not thank you all at Virgin enough. Absolutely fantastic both prior to and after I needed help. Thanks, thanks, thank you.” (Margaret).
Guests dislike: Filthy planes as well as poor food.
Sample poor review: “Food resembled warm as well as every single time something was served everything was trickling with water.” (Natalie).
8. Qantas
Safety rating: 7/7
Number of serious crashes since 1970:
Worst crash: No crashes
Qantas: What Customers Think
Guest ranking: 5.8/ 10.
Guests likes: Decent meals and also service.
Experience good testimonial: “The service, home entertainment and also professionalism made this a pleasant trip.” (Joel).
Travelers dislikes: Great deals of hold-ups and also late trips.
Sample negative evaluation: “Worst experience ever.” (Serena).
7. Cathay Pacific Airways
Safety Rating: 7/7
Number of serious crashes since 1970: 1
Worst Crash: 81 killed in the crash of 1972
Cathay Pacific Airways: What Customers Think
Traveler ranking: 5.9/ 10.
Travelers like: Comfortable seats as well as delicious food.
Sample good evaluation: “The seats are exceptionally comfortable as well as sufficient room to extend your legs. The food was superb and so were the flight attendants.” (Annica).
Passengers despise: Spotty client service as well as regular delays.
Experience negative review: “I have flown with Cathay Pacific formerly and each time the flights have been delayed; this was the worst. I am afraid to claim I will certainly avoid flying with this service provider once again.” (Jeff).
6. EVA Air
Safety rating: 7/7
Number of serious crashes since 1970:
Worst crash: No crashes
EVA Air: What Customers Think
Passenger rating: 6.1/ 10.
Travelers enjoy: Mindful cabin staff.
Sample excellent evaluation: “Pleasurable trip with terrific service.” (Todd).
Travelers dislike: Frustrating ticket counters and policies.
Experience bad evaluation: “I despaired with stress for my very first time taking an international trip using Eva Airways. I would never desire any person to take any worldwide trip by means of Eva Airways.” (Yirong).
5. Alaska Airlines
Safety rating: 7/7
Number of serious crashes since 1970: 3
Worst crash: 257 killed in the crash of 1979
Alaska Airlines: What Customers Think
Guest score: 6.4/ 10.
Guests love: Fantastic in-person customer service.
Taste good testimonial: “Quickly the very best airline company on the planet for an end-to-end experience.” (Scott).
Travelers dislike: Poor client service by means of phone.
Sample negative testimonial: “We can not trust bookings on Alaska Airlines. Not even first-rate. Alaska used to be a fine airline. Something has actually transformed.” (Mike).
4. Singapore Airlines
Safety rating: 7/7
Number of serious crashes since 1970: 2
Worst crash: 81 killed in the crash of 2000
Singapore Airlines: What Customers Think
Guest rating: 6.4/ 10.
Guests enjoy: Speedy check-in as well as baggage return; enough cabin space; positive service.
Taste great evaluation: “Definitely great service, as well as staff, are constantly so good to customers. Truly left us really feeling effectively cared for.” (Me).
Passengers dislike: Dishes, as well as beverages, leave a lot to be wanted.
Experience bad review: “No pre-dinner beverage in any way. The food was very ordinary and also we were just supplied 2 meals on this long flight. They did offer really simple junk food in between yet it was pretty negative.” (Elizabeth).
3. Air New Zealand
Safety rating: 7/7
Number of serious crashes since 1970: 2
Worst crash: 257 killed in the crash of 1979
Air New Zealand: What Customers Think
Passenger ranking: 6.9/ 10.
Passengers like: Comfy seats as well as features for long hauls, consisting of brand-new Skies Couches.
Taste excellent testimonial: “I have actually flown with various other airline companies long run in the past and NZ has actually been the outright ideal thus far.” (Lana).
Passengers hate: Lack of customer care at the flight terminal.
Sample poor evaluation: “I will NEVER fly Air New Zealand once again. The worst Airline I have actually flown in 40 years !!” (Daniel).
2. All Nippon Airways
Safety rating: 7/7
Number of serious crashes since 1970: 1
Worst crash: 162 killed in the crash of 1971
All Nippon Airways: What Customers Think
Guest rating: 7.3/ 10.
Passengers like: Superb customer service and caring crew.
Test great evaluation: “It was impeccable. Most likely the most effective flight I have ever before had.” (Ronald).
Travelers despise: Not-so-hot food, essentially and figuratively.
Test poor evaluation: “The dinner solution was not extremely tasty as well as even if I did wish to consume it, the section size was minute. Breakfast solution was a convenience store white bread and also a tuna-paste sandwich.” (Matt).
1. Qatar Airways
Safety rating: 7/7
Number of serious crashes since 1970:
Worst crash: No crashes
Qatar: What Customers Think
Passenger ranking: 7.5/ 10.
Passengers like: Great deals of legroom and also comfy seats; terrific service.
Test great evaluation: “From the beginning, it was an outstanding experience. It was a long flight, as well as in the economic situation, but service was efficient, receptive as well as friendly.” (Melita).
Guests dislike: Cancelations, bumpings, as well as delays without notice.
Sample negative testimonial: “Hold-ups, delays, delays !!! Dreadful food and also limited choice drinks. Never again.” (Rudi).
Safest Low-Cost Airlines
AirlineRatings.com also examines the safety of budget plan airline service providers. When you want to take a low-cost trip from an extra neighborhood provider, you’ll be pleased to know none of the following airlines had any type of collisions.
They do, however, have some pretty poor customer service as well as unfavorable testimonials.
So, which spending plan airline company is the safest and one of the most bearable? We rate the top 10.
10. HK Express
Safety score: 7/7
Variety of major crashes given that 1970: 0
Worst collision: None
Non-fatal incidents on the document: Four (mainly related to engine failings).
HK Express: What Customers Think
Passenger score: 1/10.
Travelers like: None noted.
Test great testimonial: None relevant.
Travelers dislike: Random cancelations as well as adjustments.
Experience bad evaluation: “When we got to the check-in counter for our return flight from Tokyo back to Hong Kong, we were told our flight was shut. They had brought the trip forward by 50 minutes and fell short to inform us, although they asserted they had actually sent out an email. We were just deserted as well as needed to book a flight with another airline company. To add fuel to the fire, they refused to reimburse any type of part of our fare. This business is despicable.” (Tom).
9. Vueling
Safety score: 7/7
Number of severe collisions given that 1970: 0
Worst accident: None
Non-fatal occurrences on record: 60, including near accidents, bird strikes, hydraulic failings as well as engine failures
Vueling: What Customers Think
Guest score: 1.7/ 10.
Travelers like: None kept in mind.
Sample excellent testimonial: None appropriate.
Guests dislike: Every little thing.
Experience bad testimonial: “Dreadful. Always delayed. Frequently canceled. When a termination happens they attempt as well as fly you from or two the incorrect airport terminal.” (Phoebe).
8. Volaris
Safety and security ranking: 7/7
Variety of significant collisions because of 1970: 0
Worst collision: None
Non-fatal incidents on record: 23, including bird strikes and also flight-control issues
Volaris: What Customers Think
Passenger ranking: 2.3/ 10.
Guests like: Low-cost trips.
Experience excellent review: “If you desire an INEXPENSIVE trip as well as do not mind not having outstanding food or one of the most comfortable seating around after that Volaris is your finest alternative. I presume you get what you spend for as well as Volaris will certainly save you lots of money on your next trip. On the whole a good experience.” (Jess).
Travelers dislike: Dreadful service.
Sample bad review: “Flight house was plagued with mosquitoes flying around the travelers. On the way to Cancun, we were told to pick up our bags and give them to the next trip. There was definitely no instructions or sign regarding where to take them. We wound up needing to lug them on the flight ourselves. Flight attendants again were bad at discussing anything. The trip was delayed by two hours with no explanation.” (Lulu).
7. Frontier
Safety rating: 7/7
Number of significant accidents since 1970: 0
Worst collision: None
Non-fatal incidents on the document: 41 (a lot of which included smell problems).
Frontier: What Customers Think
Traveler ranking: 2.5/ 10.
Passengers like: Decent solution and facilities for a budget service provider.
Taste excellent evaluation: “Had a very good experience with frontier. I would absolutely fly again. Do not expect deluxe seats on an economic situation flight.” (Rose).
Passengers dislike: Canceled as well as delayed trips.
Test bad testimonial: “This airline cost us hours of our time, money and a day as well as fifty percent of our vacation.” (Allana).
6. Flybe
Safety and security rating: 7/7
Number of severe collisions given that 1970: 0
Worst accident: None
Non-fatal events on the document: 76, consisting of a dozen engine shutdowns during trips
Flybe: What Customers Think
Passenger ranking: 2.9/ 10.
Travelers love: Great client service.
Experience great testimonial: “I was happy with the solution, cost, and flight, also the hold-up was taken care of well, so no complaints from me.” (Colin).
Travelers dislike: Carry-on charges.
Sample negative evaluation: “Amazing. I’m a regular service vacationer as well as recognize by now to check the luggage needs for each flight each time. Did the very same right here, and was billed 50 extra pounds for a bag at the size. Not large, at the size. Livid. Dissatisfied and will never fly Flybe again.” (Ed).
5. Thomas Cook
Security ranking: 7/7
Number of serious accidents since 1970: 0
Worst accident: None
Non-fatal events on the document: 47, consisting of cabin pressure problems
Thomas Cook: What Customers Think
Traveler rating: 4.1/ 10.
Travelers like: Quality service.
Taste great review: “We flew with Thomas chef and what can we state they were impressive. Never had such a fantastic solution before.” (Liam).
Travelers hate: Constant nickel-and-diming on board.
Taste poor testimonial: “Never had to spend for ALL beverages on a long run flight prior to. Budget Plan with a huge capital B.” (Lee).
4. Wizz Air
Safety score: 7/7
Variety of severe accidents because of 1970: 0
Worst crash: None
Non-fatal occurrences on record: 3, including a near accident with an additional aircraft
Wizz Air: What Customers Think
Passenger ranking: 4.4/ 10.
Passengers like: Excellent efficiency and timeliness.
Test great review: “It is an airline company that supplies low-cost costs but also for the price of tickets it much exceeds my expectations, as well as I, ‘d select them over Ryanair when feasible as high as feasible.” (Luke).
Travelers hate: Shed travel luggage.
Test negative testimonial: “They lost my luggage last December and also haven’t heard back from them given that. Their call center is a joke, they keep marketing me the same doughnut every single time I telephone call. The person assigned to deal with my case doesn’t also reply to my emails.” (Liviu).
3. WestJet
Safety score: 7/7
Variety of significant crashes considering that 1970: 0
Worst accident: None
Non-fatal occurrences on record: 106, with most concerns reasonably minor
WestJet: What Customers Think
Traveler rating: 4.6/ 10.
Passengers enjoy: It’s secure.
Test great testimonial: “For me, safety and security are number one. I selected west Jet as a result of its security record. Trips got on time and no hassle with baggage. Food was second best, but I did not choose them for the food. There was no in-flight amusement which for me is not a biggy, as long as I get to and also from my location safely, it’s all excellent.” (Jennifer).
Travelers despise: Poor client service.
Test poor review: “Their client service draws as well as their workers have no idea what they’re doing.” (Sarah).
2. JetBlue
Security score: 7/7
Number of major crashes since 1970: 0
Worst crash: None
Non-fatal incidents on the document: 149, including 35 bird strikes
JetBlue: What Customers Think
Traveler rating: 4.9/ 10.
Guests love: Great steward.
Sample excellent evaluation: “The trip was delayed because of tornados and the majority of passengers were a little bad-tempered. Our steward, Nick, was so upbeat as well as happy that the state of mind of everybody around me enhanced. Thanks, Nick, a method to go.” (Susan).
Passengers dislike: Major delays.
Experience bad testimonial: “Worst airline ever. I travel a great deal as well as this the very first time using JetBlue it will certainly be the last. Delayed 6hrs. Upkeep problem. No apology No settlement. Definitely ruthless!!!!!” (Richard).
1. Jetstar Australia/Asia
Safety score: 7/7
Number of major collisions considering that 1970: 0
Worst crash: None
Non-fatal events on record: 1 (cabin airflow concern).
Jetstar: What Customers Think
Guest ranking: 5.3/ 10.
Guests enjoy: Alert solution.
Taste excellent review: “Overall it was excellent. I would fly them once more. Not a problem.” (Andrew).
Travelers dislike: Unstable.
Taste poor evaluation: “A less than ordinary experience on a PER to DPS trip. Long unusual delay before launch, not obtained the pre-booked and paid seat and part of the team was actually worried even it was the first trip for the day.” (Bryan).
